Thank you for shopping with us! To ensure you have an enjoyable shopping experience, we offer a clear and fair refund and return policy. If you are not completely satisfied with your purchase or encounter any issues, please refer to the following terms and procedures.
1. Return Conditions
- Condition of the product: Products must be unused, unopened, and in their original packaging with all tags and accessories intact. If the product is damaged or used, we will not accept the return.
- Return period: Return requests must be made within 7 days from the date of receipt. If the return request is not submitted within this time frame, we will not be able to process the return or refund.
- Special products: Custom-made products, perishable items, personal care products (such as cosmetics, skincare items), food, and other items clearly marked as non-returnable for hygiene or safety reasons are not eligible for return.
2. Refund Process
- Return Request: Please submit a return request through our website, providing your order number, product name, and reason for return. Once the return request is submitted, our customer service team will contact you within 24 hours to confirm the return details.
- Returning the Product: After the return request is confirmed, please send the product back to the return address we provide. The return shipping cost will be borne by the customer unless the return is due to product quality issues or incorrect shipments.
- Refund Processing: Once the returned product is received and inspected, we will process the refund within 3 business days. The refund will be issued to your original payment method, and the processing time may vary depending on the payment platform (typically 1-7 business days).
3. Return Shipping Costs
- Quality Issues: If the product is defective, damaged, or we made an error in shipping, we will cover the return shipping costs. We will provide a return shipping label or reimburse the postage fees.
- Change of Mind: If you wish to return a product for personal reasons (e.g., dislike, incorrect size, or color), you will be responsible for the return shipping costs. Please ensure the product is returned safely by using a reliable courier service.
4. Situations Where Returns and Refunds Are Not Accepted
- Used or Damaged Products: We cannot accept returns or refunds for products that have been used, washed, altered, or damaged (e.g., torn labels or product wear).
- Expired Products: Products that are past the return period (i.e., more than 7 days from receipt) will not be eligible for return.
- Non-Website Purchases: Products purchased through third-party platforms (such as other e-commerce sites) are not eligible for return or refund under this policy.
- Special Products: Custom-made products, perishable items (e.g., food), and intimate products (such as underwear) cannot be returned or refunded due to their nature.
5. How to Request a Return or Refund
- Fill out the return request form on our website, providing your order number, product name, reason for return, and relevant photos (e.g., if there is a product defect or damage).
- Our customer service team will contact you promptly after receiving your return request to confirm the details and provide the return address.
6. After-Sales Support
- We are committed to providing full after-sales service to every customer. If you have any questions, please feel free to contact our customer service team through online chat, email, or phone. We will do our best to assist you.
- Our customer service team is dedicated to resolving any issues and ensuring your shopping experience is fully supported.
7. Special Notes
- If you encounter any issues during the return or refund process, we recommend contacting our customer service team as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.
- All refund and return requests are subject to the terms outlined in this policy. We reserve the right to make the final decision on any requests that do not meet the return conditions.
We sincerely hope that you enjoy your shopping experience with us! If you have any questions or need further information, feel free to contact us, and we will be happy to assist you. Thank you for your support and understanding!
