Thank you for visiting our website and choosing our services. We attach great importance to your privacy and promise to protect your personal information. When you use our platform, all personal data you provide will be processed in accordance with this privacy policy. Please read this policy carefully before using our services to understand how we collect, use, and protect your information, as well as your rights therein.
1. Information collection
We may collect your personal information through the following methods:
The information you directly provided:
Registration information: including your name, email address, phone number, mailing address, username, password, etc.
Order information: The delivery address, payment method, and related payment information you provided when placing the order.
Customer support information: including the information you provide when contacting us, such as consultation content, feedback, complaints, or other needs.
Automatically collected information:
Device information: We may collect information about your device, including device model, operating system, browser type, IP address, location, etc.
Website usage data: including your visit date and time, visited pages, browsing duration, click through flow, search history, etc.
Cookies and tracking technology: We automatically collect data about your browsing behavior, preferences, and activities through cookies, web beacons, and other technologies.
2. Use of Information
The personal information we collect will be used for the following purposes:
Provide services: process your orders, payments, and deliveries to ensure a smooth and worry free shopping experience.
Customer support: We provide you with pre-sales consultation, after-sales service, order status inquiry, problem solving and other support.
Optimize and improve services: Analyze your shopping habits and preferences, optimize our products and services, and enhance your user experience.
Marketing and Promotion: To send you personalized promotional emails, newsletters, event information, etc., provided that you have agreed to receive such information.
Legal Compliance: Comply with laws and regulations, enforce our agreements, prevent fraudulent behavior, and resolve disputes and controversies.
3. Protection of Information
We take appropriate security measures to protect your personal information, including:
Use SSL encryption technology to protect your sensitive information;
Adopt firewall and encryption technology to ensure website security;
Regularly perform data backups to prevent data loss or damage;
Strictly restrict employees’ access to personal information and only allow authorized personnel to access necessary information.
Although we have taken these security measures, please note that no Internet transmission or storage can guarantee 100% security, so we cannot fully guarantee your information security.
4. Information sharing and disclosure
We promise not to sell, rent or exchange your personal information to third parties. We may share your information with the following third parties:
Service providers: We may share necessary personal information with third-party payment platforms, logistics companies, customer support service providers, and other partners to provide you with relevant services. All of these service providers will be subject to strict privacy protection agreements.
Legal requirements: If required by law or to protect our or others’ legitimate rights and interests, we may disclose your personal information. For example, when responding to court orders, legitimate requests, or resolving disputes, relevant data may be disclosed.
Business Transfer: In the event of company restructuring, merger, or acquisition, your information may be transferred as one of the assets to relevant parties. We will notify you in advance and ensure that your information is fully protected.
5. Cookies and Tracking Technology
To enhance user experience, our website uses cookies and other tracking technologies. These technologies help us:
Remember your login information to avoid duplicate input;
Save your preference settings (such as language, region, etc.) to enhance personalized experience;
Analyze website traffic and improve our content and services;
Provide you with relevant advertising and promotional information.
You can choose to disable cookies in your browser settings, but this may affect the normal use of certain features.
6. Your Rights and Choices
According to applicable privacy protection regulations, you have the following rights:
Access: You can request access to a copy of the personal information we hold about you.
Correction right: If your personal information is inaccurate or incomplete, you can request us to make corrections.
Delete Right: In certain circumstances, you have the right to request us to delete your personal information, especially when your information is no longer needed for its original purpose.
Restriction of processing rights: You have the right to request us to restrict the processing of your personal information, especially in case of disputes during the processing.
Revocation of Consent: If you agree to our use of your information for marketing purposes, we will allow you to withdraw your consent at any time.
Data migration right: You have the right to request that we transfer your personal data to another data controller designated by you.
If you wish to exercise the above rights, please contact us through our customer service contact information.
7. Privacy protection for minors
Our website and services are not targeted towards children under the age of 18. We will not actively collect personal information of minors under the age of 18 without the consent of their parents or legal guardians. If we discover that personal information of minors has been unintentionally collected, we will take measures to delete this data as soon as possible.
8. Third party links
Our website may contain links to other websites, and clicking on these links will take you away from our website. We are not responsible for the privacy policies and content of these third-party websites. We suggest that you review their privacy policies when visiting other websites.9. Update of Privacy Policy
We reserve the right to update this privacy policy at any time. Whenever we make significant changes to our privacy policy, we will post updates on our website and indicate the ‘update date’. We suggest that you regularly check this page to see if our privacy policy has changed.
